Easy Returns Policy
Fine Collection Boutique provides returns for all items except :-
- Accessories and Leggings are non-returnable due to hygiene purpose,
- And Items specifically stated non-returnable.
Please take note that return and exchange service cannot be applicable for sale / discounted items and during sales period.
If you are not completely satisfied with the item(s) you purchased, you may return it to us within 7 days of your receiptd (based on Courier record), a processing fee of RM 7 for Peninsular Malaysia / RM 10 for East Malaysia will be charged for each order .
Exchange service valid for one time use only.
A store credit will be issued / (after deduction of processing fee) . There are strictly no cash refund.
All subsequent purchase using store credit is not entitled for return.To be eligible for a return, Items must be in original condition ( tag intact,unwashed, unworn, unaltered and free of odours ).
Incorrect / Defective item received.
We try our best to inspect the item(s) before mailing to ensure you receive your parcel in good condition.
We apologize if we have sent you an incorrect / defective items. The Processing Fee of RM7 for Peninsular Malaysia/ RM10 for East Malaysia will be paid by us. You'll get full amount refund in Store Credit + extra RM10 Store Credits.
Please take a snapshot & provide us the details of the incorrect / defective item received and submit your return request here.
Products / Reasons not considered as defect:-
- There may be 1 - 3cm differences in our given measurements due to different stretchable quality of the material.
- The color of the item(s) may vary due to computer screen calibration and studio lighting.
- For printed items, the prints may vary due to the cut of fabric.
- Items with minor imperfections ( loose thread, slight stains, etc )
- Items damage due to self-inflicted( scissor or penknife cut ).
Return your items to the address below :
Fine Collection Boutique
Jalan Tan Sri Manickavasagam(Jln. Lobak),
Fine Collection Boutique will not have responsibility for returned parcels until they reach our side, we advise you mail the parcel back to us via express courier and retain the receipt and tracking number until you have received a confirmation from us regarding the receipt of your parcel.
Fine Collection Boutique will not liable for parcels lost or damaged in transit oradditional taxes incurred for return parcels.
Fine Collection Boutique will not responsible for color drop, size shrink afterwash, we advise all items are hand washed and not soaked.
Fine Collection Boutique reserves the rights to amend any of the policies above.